Legal · SLA
Uptime, in writing
Beta targets are honest targets, not contracts. Enterprise plans get contractual SLAs with credit remedies. Exclusions: scheduled maintenance (announced 72h ahead on /changelog), upstream GPU shortages, customer misconfiguration, and force majeure.
| Commitment | Beta | Enterprise |
|---|---|---|
| Serverless API monthly uptime | 99.9% target, best effort | 99.99% contractual |
| Dedicated deployments | 99.9% target, best effort | 99.99% contractual |
| Support response | 3 business days (Discord) | 1h P1, 4h P2, private Slack |
| Remedy for breach | Service credits, discretionary | 10% monthly credit per 0.1% miss, capped 30% |
| Status + incidents | /status, 90-day record | Same + proactive notification |